Terms of service

Last updated: 3 October 2026

1. Who we are

This website, beonlyyouboutique.com, is operated under the name Be Only You Boutique, an international online fashion store serving customers in Australia.

Contact address (correspondence only, no returns): 117 Commonwealth St, Surry Hills NSW 2010, Australia
Email: info@beonlyyouboutique.com | Phone: +61 468 288 710

These terms apply to every order placed through this website. The version published at the time of your order applies to that order; later changes never apply retroactively.

2. How we work

We operate as a dropshipping store. Our products are shipped directly to you by our fulfilment partner from their warehouse in Ningbo, China. This means delivery takes longer than from an Australian warehouse: orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so your order normally arrives within 9 to 13 business days. Returns are sent to our fulfilment partner's warehouse in China; see our Return & Refund Policy and our Dropshipping page for details and estimated return costs.

3. Prices

3.1 All prices are shown in Australian dollars (AUD) and include GST where applicable. The price you see at checkout, plus any displayed shipping cost, is the total price you pay: you will not be charged customs duties or import processing fees on delivery. If a carrier ever does charge you on delivery, contact us and we will reimburse it in full.

3.2 Price changes never affect orders that have already been confirmed.

3.3 If a product is listed at an obviously incorrect price, we will contact you as soon as possible. You may then confirm the order at the correct price or cancel free of charge; any payment already made is refunded in full.

3.4 Where we show a discount against a crossed-out price, the crossed-out price is a price at which we genuinely offered that product before the promotion.

4. Your order and the contract

4.1 You place your order by confirming it at checkout; this is a binding order with an obligation to pay.

4.2 The contract is concluded when we send you the order confirmation by email.

4.3 We may decline an order for legitimate reasons, for example suspected fraud or an address we cannot deliver to; in that case you will be informed and any payment refunded in full.

4.4 If a product turns out to be unavailable, we will inform you and offer an alternative or a full refund.

4.5 You can ask us to correct or cancel your order free of charge at any time before dispatch.

5. Delivery

5.1 We currently deliver to customers in Australia only. Our estimated delivery time is 9 to 13 business days after your order confirmation. If we cannot deliver within a reasonable period after that window, you may cancel the order and receive a full refund without delay.

5.2 The risk of loss or damage passes to you when you (or someone you designate) physically receive the goods. If your parcel is lost in transit, we will resend it or refund you in full.

5.3 Please make sure your delivery address is complete and correct. If delivery fails because of incorrect details, contact us and we will look for a solution together.

6. Returns

6.1 You can return your order within 30 days of delivery, for any reason. The full conditions, the return address in China and the estimated return costs are set out in our Return & Refund Policy, which forms part of these terms.

6.2 We refund the full amount you paid, without restocking fees, no later than 14 days after you told us of your return. We may withhold the refund until we have received the goods back or you have supplied proof of postage, whichever is earlier.

7. Consumer guarantees (Australian Consumer Law)

7.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7.2 If a product is faulty, does not match its description, or you received the wrong item, contact us with your order number, a description of the issue and photos, and we will resolve it at our expense, including all return shipping costs.

7.3 These rights apply independently of, and are not limited by, our 30-day return promise or any manufacturer's warranty.

7.4 The consumer guarantees have no fixed expiry date: they apply for as long as it is reasonable to expect the product to last, taking into account its type and price.

8. Product information

We take care that product descriptions, materials, sizing and images are accurate. Minor colour differences can occur due to screen settings; this never affects your rights under the consumer guarantees or our return policy if the product does not conform to what you ordered.

9. Payment

9.1 We accept the payment methods shown at checkout. Payments are processed securely by Shopify Payments, and the charge appears on your statement as BEONLYYOUBOUTIQUE (some banks add the prefix SP). We never store your full card details. More details are in our Transactions Policy.

9.2 No additional product or service is ever added to your order without your express consent.

10. Acceptable use

You may use our website only for personal, non-commercial and lawful purposes. Fraudulent use, unauthorised access attempts, distributing malicious code, and automated scraping without permission are prohibited.

11. Intellectual property

The content of this website (texts, images, logos, design) is owned by Be Only You Boutique or its licensors and protected by intellectual property rights. Copying, distributing or commercially exploiting it without our written permission is not allowed.

12. Reviews and feedback

If you submit reviews or feedback, you confirm they are truthful and do not violate third-party rights, and you grant us the right to use them for our website and marketing. We only publish reviews whose origin we can verify, and we may remove unlawful or abusive content.

13. Our liability

Nothing in these terms excludes, restricts or modifies the consumer guarantees under the Australian Consumer Law or any other right or remedy you have under law that cannot be excluded. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are liable in accordance with applicable law.

14. Force majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control. Your rights, including the right to cancel if we do not deliver within a reasonable period and all rights under the Australian Consumer Law, remain unaffected.

15. Privacy

We process your personal data in accordance with our Privacy Policy, including our use of cookies.

16. Complaints, governing law and disputes

16.1 If you have a complaint, contact us first at info@beonlyyouboutique.com and we will do our best to resolve it within 7 business days.

16.2 If we cannot resolve it together, you can contact the consumer protection agency of your state or territory (for example NSW Fair Trading or Consumer Affairs Victoria) or the Australian Competition and Consumer Commission (ACCC, www.accc.gov.au) for information about your rights.

16.3 These terms are governed by the laws of the Australian state or territory in which you live, including the Australian Consumer Law.

16.4 As a consumer you may bring a dispute before the courts or tribunals of your own place of residence.

17. Severability

If any provision of these terms is found invalid, the remaining provisions remain in force.

18. Contact

Be Only You Boutique
Contact address: 117 Commonwealth St, Surry Hills NSW 2010, Australia
Email: info@beonlyyouboutique.com | Phone: +61 468 288 710
Customer service: Monday to Friday 9:00 am to 5:00 pm | Weekends 11:00 am to 4:00 pm (Sydney time)

Fulfilment warehouse (returns): No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China