Transactions policy

Last updated: 3 October 2026

Accepted payment methods

You can pay securely at Be Only You Boutique with the payment methods shown at checkout. All available methods are shown before you confirm your order. We never charge a surcharge for using any payment method.

Currency

All prices on our website are displayed and charged in Australian dollars (AUD). If your payment method is issued outside Australia, your bank may apply a currency conversion at its own rate; we have no influence on that. Because we are an international online store, some banks may also treat the payment as an international transaction and add their own fee. That fee is set by your bank, not by us.

How payment works

At checkout you select your preferred payment method and complete the transaction. Payments are processed by Shopify Payments, an encrypted (SSL), PCI DSS compliant payment gateway with fraud prevention and monitoring. Be Only You Boutique never sees or stores your full card details.

Billing statement

Charges appear on your bank or card statement as BEONLYYOUBOUTIQUE. Some banks show it with the prefix SP, which stands for Shopify Payments. If you do not recognise a charge, contact us with your order number or the email address you used and we will check it for you straight away.

When you are charged

Your payment method is charged when you confirm your order at checkout, which places a binding order with an obligation to pay. The amount charged is the total price shown at checkout, in AUD, including GST where applicable and any displayed shipping costs. No additional product or service is ever added to your payment without your express consent. Once your payment is confirmed, you receive an order confirmation email with your order number; the contract is concluded at that point.

Failed or declined payments

If your payment is declined, no order is created and you are not charged. Verify your payment details or try an alternative method; if the problem persists, contact your bank or reach out to us and we will be happy to help. In case of a reasonable suspicion of fraud, we may decline or cancel an order; any payment already received is refunded in full to the original payment method.

Refunds

Refunds, for example after a return or for a faulty product, are always issued to the original payment method, at no cost to you, within the timeframes set out in our Return & Refund Policy. Depending on your bank, it may take a further 3 to 5 business days after processing for the amount to appear on your statement.

Payment data and privacy

We process payment-related data in accordance with our Privacy Policy, exclusively for payment processing, order confirmations, fraud prevention, refunds and legal obligations. Please never send us full card numbers, security codes or passwords by email.

Need help?

Contact our customer service with your name, order number and the email address you used.

Be Only You Boutique
Contact address: 117 Commonwealth St, Surry Hills NSW 2010, Australia
Email: info@beonlyyouboutique.com | Phone: +61 468 288 710
Customer service: Monday to Friday 9:00 am to 5:00 pm | Weekends 11:00 am to 4:00 pm (Sydney time)