Shipping policy
Last updated: 3 October 2026
Where your order ships from
Be Only You Boutique is an online-only store and operates as a dropshipping store: we hold no stock in Australia. Your order is shipped directly to you by our fulfilment partner from their warehouse in Ningbo, China. That is how we keep our prices low and shipping free, and it is also why delivery takes longer than from an Australian warehouse. We would rather tell you that upfront so you order with realistic expectations. You can read exactly how this works on our Dropshipping page.
Delivery time (Australia)
- Processing: 1 to 3 business days (Monday to Friday; orders placed before 5:00 pm Sydney time begin processing the same day)
- Transit: 8 to 10 business days
- Total: 9 to 13 business days from the day you order
Delivery times are estimates and can occasionally vary due to customs processing, public holidays, carrier delays or extreme weather. If we cannot deliver within a reasonable period after the estimated window, you can cancel your order and receive a full refund.
Shipping costs and import charges
Shipping is free on all orders, with no minimum purchase. The price you see at checkout is the total price you pay: you will not be charged customs duties, import taxes or handling fees on delivery. If a carrier ever does ask you to pay a charge, contact us at info@beonlyyouboutique.com and we will reimburse it in full.
Where we ship
We currently ship throughout Australia. We cannot deliver to PO Box addresses or restricted areas; please use a street address.
Tracking your order
Once your order ships, you receive an email with your tracking number and a tracking link, so you can follow your order at any time. If your tracking has not updated for more than 7 days, contact us and we will investigate with the carrier.
Lost or damaged parcels
If your parcel is lost in transit, we will send a replacement or issue a full refund, whichever you prefer. If it arrives damaged, send us photos of the packaging and the item (or refuse the delivery if it is visibly damaged) and we will arrange a replacement or full refund at no cost to you; you never pay to return damaged goods.
Failed delivery or returned parcels
If delivery fails because of an incomplete or incorrect address, the parcel may be returned to our fulfilment partner. We will contact you to find a solution together, such as a re-shipment. If the failed delivery was our fault or the carrier's, re-shipment is always free.
Changing or cancelling your order
You can change or cancel your order free of charge at any time before dispatch by contacting us at info@beonlyyouboutique.com. Once your order has shipped, you can simply use your 30-day return right after delivery, as described in our Return & Refund Policy.
Contact
Email: info@beonlyyouboutique.com | Phone: +61 468 288 710
Monday to Friday 9:00 am to 5:00 pm | Weekends 11:00 am to 4:00 pm (Sydney time)
We aim to respond within 24 hours on business days.
Be Only You Boutique
Contact address: 117 Commonwealth St, Surry Hills NSW 2010, Australia
Fulfilment warehouse (returns): No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China